Could I switch the top level straps to the bottom?

I do not believe that the stand would be functional with the straps reversed in order. The design is such that as designed the top straps are much stronger ( rated to hold over 100#) than the bottom solid vinyl sheet(rated to hold 21#). The top straps are also much longer. If you’d reverse then, the stand would not be very functional. If it worked at all, I’m sure you would not be happy with the result.

How can we order replacement parts? I can't assemble a rack because I lost the bag of parts that came with it in my move.

Hi! I am guessing contact the manufacturer.

How can we contact the manufacturer to request replacement parts? I can’t find a way to contact them anywhere

Amazon will contact them for you. The company is in China.

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🧳 Elevate your travel game with style and strength!

ROBUST BAMBOO BUILD - Heavy-duty natural bamboo frame supports up to 131 lb, blending strength with style.
SMART STORAGE SHELF - Lower shelf holds shoes or essentials, keeping your space tidy and organized.
SPACIOUS VERSATILE - Wider 18.5” platform fits 24” to 28” suitcases comfortably, ideal for any traveler.
QUICK SIMPLE ASSEMBLY - Tool and instructions included—set up your luggage rack in minutes, hassle-free.
EFFORTLESS PACKING ELEVATED - Keeps your suitcase at the perfect height—no more bending or back strain.

The SONGMICS Luggage Rack combines a sturdy natural bamboo frame with a spacious 18.5” width to support suitcases up to 131 lb. Its foldable design and convenient lower shelf make it perfect for guest rooms, hotels, or bedrooms, while easy assembly ensures quick setup. Finished in elegant walnut brown, it’s a stylish and practical travel essential.

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Finish type	walnut
Base type	Leg
Assembly required	Yes
Manufacturer	SONGMICS
UPC	194343520797
Product Dimensions	67.06 x 46.99 x 51.05 cm; 2.31 kg
Finish types	walnut
Batteries required	No

SONGMICS Luggage Rack, Folding Suitcase Stand with Storage Shelf, for Guest Room, Hotel, Bedroom, Heavy-Duty, Holds up to 131 lb, Walnut Brown URLR007D01

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